Customer commitments
Know what you promised every customer
Security terms from contracts, DPAs, and questionnaire answers, tracked as commitments and linked to the controls that keep them.
What changes
Promises are buried in signed contracts
Each security term becomes a commitment, recorded with the customer, the source document, and the clause it came from.
A control fails and nobody knows who it affects
Commitments link to the controls that keep them, so a failing control shows which customer promises it puts at risk.
Non-standard terms get agreed, then forgotten
Bespoke terms, such as a shorter breach notification window, are tracked next to the standard ones, each with an owner.
Every renewal review starts from scratch
Before a renewal or a customer audit, see every commitment made to that customer and the evidence that it was kept.
What's included
Commitment register
Every security promise in one list, searchable by customer and term.
Source linking
Each commitment points to the document and clause it came from.
Control linkage
Map a commitment to the controls that satisfy it.
At-risk alerts
When a linked control fails, its owner sees which commitments it affects.
Owners and dates
Time-bound promises carry an owner and a due date.
Customer view
Everything promised to one customer, with current status.
Related capabilities
Compliance automation
Map once, prove everywhere
Evidence collection
Proof with its source attached
Continuous monitoring
Catch drift as it happens
Find out what your compliance program actually looks like
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